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Interview
Performance management

How Jigsaw normalised a culture of feedback in 3 months

5
min
25

In this video

Jigsaw Business Solutions, the UK’s leading provider of retail gift cards, adopted Howamigoing after battling with Google sheets, Google forms and struggling to get people to engage with feedback.

In this video we spoke to Anna Farrow, their Head of People, about how switching on Howamigoing created a step change in the culture of their business.

Key takeouts:

  1. There are many barriers to doing feedback including the admin required to set up a process manually, doubt over which questions to use and lack of engagement from people participating 
  2. After adopting Howamigoing, the people at Jigsaw gave more feedback within 3 months than they had in their entire history
  3. The culture has changed now that people proactively give each other praise, request feedback monthly and have more open conversations
  4. HR are able to automate probation feedback processes for new starters
  5. Everyone in the team has become more tactical and proactive with their Personal Development Plans as a result of incorporating the feedback into their approach 

Jigsaw Business Solutions, the UK’s leading provider of retail gift cards, adopted Howamigoing after battling with Google sheets, Google forms and struggling to get people to engage with feedback.

In this video we spoke to Anna Farrow, their Head of People, about how switching on Howamigoing created a step change in the culture of their business.

Key takeouts:

  1. There are many barriers to doing feedback including the admin required to set up a process manually, doubt over which questions to use and lack of engagement from people participating 
  2. After adopting Howamigoing, the people at Jigsaw gave more feedback within 3 months than they had in their entire history
  3. The culture has changed now that people proactively give each other praise, request feedback monthly and have more open conversations
  4. HR are able to automate probation feedback processes for new starters
  5. Everyone in the team has become more tactical and proactive with their Personal Development Plans as a result of incorporating the feedback into their approach 

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